Welcome to the SiTEL Social Media Workshop resources page. Here you will find all supplemental materials to download and the homework assignments. Also, if you have questions, you can ask them in the comment box at the bottom of the page.
Session 1: Social Media Communication Skills
Full presentation (PDF) 
Full presentation (PPTX)
Supplemental material: Major Communication Issues
Supplemental material: Effective Communication Process
Supplemental material: Communication Wisdom
Session 2: Social Media Community Building and Development
Session presentation (PDF) Session presentation (PPTX)
Full presentation (PDF) Full presentation (PPTX)
Discussion 1: Sessions 1 and 2 Recap and Homeworks
Full presentation (PDF)
Homeworks
Featured Homeworks (PDF)
Brainstorming Session: Community Building Strategy
Session 3: Social Media Crisis Management
Full presentation (PDF) Full presentation (PPTX)
Brainstorming Session: How to Share Prise
Discussion 2: Session 3 Homeworks
Full presentation (PDF) Full presentation (PPTX)
Featured Homeworks (PDF)
